Desktop Support Analyst

Almost every factor affecting health, from genetics and the microbiome to disease and lifestyle, exerts its influence by altering metabolite levels. By producing the most accurate, comprehensive picture of the metabolome, Metabolon provides actionable insights to answer some of biology's most difficult questions for researchers and clinicians.

Metabolon has developed a powerful technology for assessing health and delivering biomarker discoveries, innovative diagnostic tests, and valuable data in genomics and population health initiatives. This allows us to accelerate R&D across the pharmaceutical, biotechnology, consumer products, agriculture, and nutrition industries, as well as academic and government organizations.

• Provide day-to-day desktop support to local and remote users
• Set up new computers, involving everything from procurement to support
• Create end-user documentation and provide computer orientation to new staff
• Conduct troubleshooting, run diagnostic programs, and provide resolution of computer problems
• Monitor and take ownership of appropriate customer trouble tickets, analyze, and take corrective action
• Advise staff on appropriate action and walk the customer through the problem-solving process
• Provide adds, moves, and changes for computers, peripherals, and other devices within the corporate infrastructure
• Document resolutions for future reference
• Monitor technology trends and make recommendations on incorporating new technology into the company’s existing platforms
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications

• 2+ years of increasing responsibility within a desktop support discipline
• Hands-on working knowledge of Windows OS and Microsoft Office applications in an enterprise environment
• Previous experience imaging, configuring, deploying, upgrading, and repairing desktop and laptop PCs (preferably Lenovo and Dell)
• Demonstrated experience configuring and managing Apple and Android mobile devices
• Excellent oral and written communication and customer service skills required
• Ability to interact with VIPs to troubleshoot and quickly find a solution to problems
• Demonstrated ability to diagnose, repair, and solve hardware and software issues for desktop and laptop computers, mobile devices, and printers
• Experience administering Office 365, macOS, IP phones, badge security, Audio/Video, and video conferencing equipment a plus
• Demonstrated experience working in or supporting a laboratory environment
• Excellent time management, planning, problem-solving, and troubleshooting skills
• Self-motivated and self-directed, works well with minimum supervision
• Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner